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Positive response to QR code feedback process at North West Hospital and Health Service
North West Hospital and Health Service (HHS) has seen a significant increase in feedback since launching a QR code system six months ago, with close to 100 responses now being recorded through the channel.
A total of 506 compliments were recorded in 2021, with close to 20% of those responses being exclusively through the QR code system.
The system has also seen feedback from Community Health, Sexual Health and the Midwifery Group Practice, where previously minimal feedback was recorded regarding these services.
North West HHS Consumer Liaison Officer Tash Dew has been working at Mount Isa Hospital since 2009 and has seen the evolution of the health service over the last 12 years.
Having worked in the Consumer Liaison Officer role over the last six months, Tash is passionate about ensuring patients are satisfied with the service they receive and knowing that their patient experience matters.
“It’s important for patients to know that they can provide compliments, feedback and suggestions about their experience so we can continue to provide an exceptional standard of care to the local community,” she said.
“We’ve made it even easier to leave feedback through the QR code system, which most people are familiar with. Throughout the hospital, patients are able to simply scan the QR code with a smartphone and provide feedback, with an option of doing so anonymously too.”
The community have positively embraced the QR code process, allowing the health service to use feedback and suggestions to improve services and increase patient satisfaction.
In addition to the QR codes, patients can also leave feedback through the North West HHS website and also the feedback boxes around the hospital.
Patients and their families are encouraged to leave feedback through the QR codes which can be found in all departments and even at the bedside in all wards for ease and convenience.