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For the latest COVID-19 impacts across North West HHS, including vaccination information, click here.

COVID-19 Information

COVID-19 Information

2021-12-22 08:11:06

This webpage offers local information about coronavirus (COVID-19) affecting our North West QLD communities. We thank you for your understanding and support to reduce the spread of COVID-19.

Changes to North West Health Services - Visiting the Hospital

Visitor Restrictions updated 20 January 2022

Updated 20 January 2022

From 11.00am AEST 20 January 2022, tighter visitor restrictions are in place for public and private hospitals across Queensland to ensure the ongoing safety of patients and staff.

There is now a maximum of two visitors permitted for each patient in most patient settings, with tighter restrictions in areas such as ED and post op.

These restrictions will not restrict access to health care for anyone. Everyone will have access to care or treatment regardless of their vaccination status. Anyone making healthcare decisions for a patient, for example a parent or carer, will also be permitted to accompany them. Read more here.

Restrictions announced 17 December 2021

As of Friday 17 December 2021 there are restrictions in place for unvaccinated people visiting hospitals. These restrictions do not apply to patients. Everyone will receive care or treatment at our hospitals, regardless of their vaccination status.

Visiting Patients

Visitor restrictions are in place for visitors who are not fully vaccinated against COVID-19.

All visitors are required to enter through the main entry doors for screening purposes.

All visitors are required to show proof of their COVID-19 vaccination status. 

Some exceptions apply to end-of-life visits, childbirth, providing support to children, or emergency situations.

Every visitor will go through a screening process before entering the hospital where they will be asked to:

  • check-in using the Check-In Qld app.  If you don't have a smartphone, alternative options are available at the entry for check-in.
  • provide proof of vaccination status (either digital or paper)
  • answer a series of health questions
  • sanitise hands
  • wear a face mask 


Anyone entering North West HHS facilities are required to wear face masks. Thank you in advance for following instructions from our staff and understanding that they are keeping our patients and community safe.

The safety of patients, families and staff is a priority, and ongoing infection control measures will ensure safe, timely and consistent access to healthcare for children and young people throughout the next stage of the COVID-19 pandemic.

Information for Parents and Carers

Visitor restrictions to paediatric healthcare settings

No child or young person or their parent, carer or guardian will be denied access to care or treatment based on their vaccination status.

We recognise that children and young people generally present to hospital and other healthcare services with a parent, carer or guardian and will ensure that family support is continued in a COVID-safe way.

There will be some restrictions for unvaccinated parents, carers and guardians accompanying a child or young person to healthcare facilities. These include:

  • Only one unvaccinated parent, carer or guardian can accompany a child or young person to an appointment or admission.
  • An accompanying unvaccinated parent, carer or guardian must wear a single-use surgical face mask and will be required to limit their movements to areas where they can safely physically distance from others.
  • The unvaccinated accompanying parent, carer or guardian must have a COVID-19 test within 24 hours of entering the hospital for all admissions.

There may be situations that require special consideration which will be worked through on a case-by-case basis as required. This includes an exemption request for a second parent, carer or guardian to attend an appointment or admission.

There are no restrictions for unvaccinated siblings and other visitors under 16 years of age.

COVID-19 Vaccination Information

How to book an appointment

The COVID-19 vaccination hub at the Mount Isa Civic Centre is open for walk-ins and bookings.

You can walk-in for your vaccination without an appointment. Simply head to Mount Isa Civic Centre on 23 West Street, Mount Isa.

Alternatively, you can call the North West HHS COVID vaccination hotline on 1800 551 552 to book an appointment.

Please remember to be patient and respectful of the clinic staff. They are working hard to ensure each of you walking through the door is taken care of.

Please note if you are a close contact in quarantine or have been advised to stay home you are not permitted to leave quarantine to obtain a COVID-19 vaccination.

Operating hours

Mount Isa Vaccination Clinic

The North West Hospital and Health Service COVID-19 vaccination centre at the Mount Isa Civic Centre is open daily from 9am to 4pm.

The vaccination clinic will not be in operation on weekends.

Please contact your local GP or pharmacy if you require a vaccination during this time.

Monday,  9:00am to 4:00pm
Tuesday 9:00am to 4:00pm
Wednesday 9:00am to 4:00pm
Thursday 1:30pm to 8:00pm
Saturday Closed
Sunday Closed

Please note: Opening hours may be updated based on changing circumstances

When are you eligible for the COVID-19 vaccination?

Use the COVID-19 vaccine eligibility checker to find out when you can receive a COVID-19 vaccine. This will tell you when you are eligible, and where you can go to book and receive the vaccine.

COVID-19 Vaccine Eligibility Checker

COVID-19 Boosters

A booster dose of the COVID-19 vaccine provides added protection for people who have completed their 2-dose primary course more than 4 months ago.

Third doses are for severely immunocompromised people as part of a 3-dose primary course. It is recommended to have the third dose 2–6 months after the second dose. Read more about third doses for severely immunocompromised people.

Getting a booster dose will provide an extra layer of protection against COVID-19.

You are still considered “fully vaccinated” if you had 2 doses of a COVID-19 vaccine, even if you had your second dose more than 4 months ago.


  • Over 18 years of age
  • 4+ months since second COVID-19 vaccine dose.

Read more about Boosters here as well as ATAGI's statement here.

Additional Information

For more information on COVID-19 vaccinations, please visit the Queensland Health COVID-19 Vaccine Information site or call 134 COVID (13 42 68).

Vaccine Clinics throughout the North West region

Find out more

North West Hospital and Health Service are offering COVID-19 vaccine clinics at towns throughout the North West. For bookings and for more information, please phone the booking office on 1800 551 552.



Clinic Location






Doomadgee Hospital

9:00am to 12:00pm

Find clinic hours




Normanton Hospital

9:00am to 12:00pm

Find clinic hours


Mornington Island


Mornington Island Hospital

 9:00am to 12:00pm

Find clinic hours


Julia Creek


Julia Creek Multi-Purpose Health Centre

11:00am to 2:00pm

Find clinic hours





Camooweal Primary Health Centre




Burketown Primary Health Centre




Dajarra Primary Health Centre




Urandangi RFDS Clinic


Gregory Downs


Gregory Downs RFDS Clinic      

Adels Grove


Adels Grove RFDS Clinic      

COVID-19 (Coronavirus) Testing

COVID-19 Cases in the North West Region

Changes to contact tracing in Queensland
Queensland Health no longer notify of major outbreak venues or super-spreader events in Queensland

Queensland Health are no longer routinely listing exposure sites in Queensland since transmission of COVID-19 is now widespread throughout metropolitan, regional and remote Queensland

North West Hospital and Health Service has aligned all COVID-19 daily reporting with the Queensland Health’s COVID-19 statistics webpage. These figures are updated daily and reflect the latest numbers as at 7pm on the previous day, and include the location breakdown of cases.

Given widespread transmission of COVID-19, community members are strongly urged to consider any movement through Queensland as a risk for infection. This is particularly the case in vulnerable communities. Ensure social distancing is maintained, perform regular hand hygiene, wear masks when required and monitor for symptoms.

Operating hours

Mount Isa Drive Through Testing Clinic

The North West Hospital and Health Service COVID-19 Testing Clinic at Buchanan Park is open daily from 9am to 12pm.

The testing clinic will not be in operation on weekends.

Monday,  9:00am to 12:00pm
Tuesday 9:00am to 12:00pm
Wednesday 9:00am to 12:00pm
Thursday 9:00am to 12:00pm
Saturday Closed
Sunday Closed

Please note: Opening hours may be updated based on changing circumstances

Find out more

Testing Location

Mount Isa and North West Queensland residents and visitors can be tested for COVID-19 at Buchanan Park, Mount Isa on George Street and Sutton Street.

For a full list of testing locations, including private and drive through clinics please visit the Queensland Health COVID-19 Testing Page.

Who can be tested?

If you have COVID-19 symptoms you should be tested. Symptoms include fever, cough, sore throat, shortness of breath, runny nose, fatigue, diarrhoea, vomiting or nausea and loss of smell and/or taste. More information about testing is available on the Queensland Health website.

Testing is free

You will not be charged out of pocket expenses if you present to any Queensland Health facility to be assessed for COVID-19 infection.

What happens when I get tested?

For more information about testing for coronavirus (COVID-19) in Queensland, visit the Queensland Health Website.

Testing usually involves collecting a swab or swabs from the nose and throat. Staff collecting the swabs will be dressed in protective clothing during the process.

It may take 48-72 hours to get the results. Until people receive a result, they should self-isolate. For more information about self-isolation requirements, visit the Queensland Government website. If your condition worsens while awaiting test results, you should go to the emergency department of your nearest hospital. A member of North West Hospital and Health Service infection control team will telephone patients with test results.

Negative test results will be texted to your mobile phone.  All people who receive a positive test result will receive further instructions, based on their individual situation.

Please ensure we have your up-to-date phone number, preferably a mobile number. Calls to mobile phones from North West Hospital and Health Service will display as ‘No Caller ID’ and we are unable to leave your test results as a voice message.

Get COVID-19 Ready Resources

COVID-Ready Resources

With our borders open, COVID-19 will begin to circulate in Queensland, despite our high vaccination rates.

Now is the time to Get COVID-Ready.

Wherever you live, whatever your health conditions and whatever your vaccination status, you’ll be cared for. If you test positive for COVID-19, you will receive COVID Care at Home (PDF, 834 KB) or COVID Care in Hospital (PDF, 1 MB) depending on your health conditions and symptoms.

Most people with COVID-19 who are fully vaccinated (two doses) will only get mild symptoms. You will be able to be cared for and recover at home. You might be treated over the phone (via phone call or video call) by a health worker, a doctor or a hospital staff member.

Click here to get COVID-Ready.

Getting COVID-Ready

Now is the time to Get COVID-Ready. This page shares some useful resources and information like what to have in stock at home if you test positive and what care will be available to you and your family.

Find out the easy steps you can take here.