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For the latest COVID-19 impacts across North West HHS, including vaccination information, click here.

COVID-19 Information

COVID-19 Information

2022-07-25 10:00:19

This webpage offers local information about coronavirus (COVID-19) affecting our North West QLD communities. We thank you for your understanding and support to reduce the spread of COVID-19.

Changes to North West Health Services - Visiting the Hospital

Visitor Restrictions updated 30 May 2022

Updated 30 May 2022

View the State Government’s current COVID-19 hospital restrictions and travel rules, and access information about vaccination against COVID-19, HERE.

Visitors to North West Hospital and Health Service are now permitted to enter hospitals regardless of their vaccination status and are no longer required to check in.

However, some restrictions remain for visitors who have returned from overseas of are a close contact. They are unable to visit a hospital for seven days unless in exceptional circumstances and then must meet the following criteria:

  • test negative for COVID-19 symptoms within 24 hours prior to entering the hospital
  • have no COVID-19 symptoms
  • advise the hospital they are a close contact and comply with any specific requirements in place at the facility
  • wear a mask and follow all PPE or protective measures required by the hospital.

Visiting Patients

Visitors not permitted to enter North West Hospital and Health Serve facilities include those who:

  • are COVID-19 positive
  • recently had COVID-19 and have not completed their seven-day isolation period
  • have recently had a COVID-19 test and are waiting to receive the results.

Some exceptions apply to end-of-life visits, childbirth, providing support to children, or emergency situations.

Every visitor will be asked to:

  • check-in using the Check-In Qld app.  If you don't have a smartphone, alternative options are available at the entry for check-in.
  • wear a face mask 


Anyone entering North West HHS facilities are required to wear face masks. Thank you in advance for following instructions from our staff and understanding that they are keeping our patients and community safe.

The safety of patients, families and staff is a priority, and ongoing infection control measures will ensure safe, timely and consistent access to healthcare for children and young people throughout the next stage of the COVID-19 pandemic.

Information for Parents and Carers

Visitor restrictions to paediatric healthcare settings

No child or young person or their parent, carer or guardian will be denied access to care or treatment based on their vaccination status.

We recognise that children and young people generally present to hospital and other healthcare services with a parent, carer or guardian and will ensure that family support is continued in a COVID-safe way.

There will be some restrictions for unvaccinated parents, carers and guardians accompanying a child or young person to healthcare facilities. These include:

  • Only one unvaccinated parent, carer or guardian can accompany a child or young person to an appointment or admission.
  • An accompanying unvaccinated parent, carer or guardian must wear a single-use surgical face mask and will be required to limit their movements to areas where they can safely physically distance from others.
  • The unvaccinated accompanying parent, carer or guardian must have a COVID-19 test within 24 hours of entering the hospital for all admissions.

There may be situations that require special consideration which will be worked through on a case-by-case basis as required. This includes an exemption request for a second parent, carer or guardian to attend an appointment or admission.

There are no restrictions for unvaccinated siblings and other visitors under 16 years of age.

COVID-19 Vaccination Information

When are you eligible for the COVID-19 vaccination?

Use the COVID-19 vaccine eligibility checker to find out when you can receive a COVID-19 vaccine. This will tell you when you are eligible, and where you can go to book and receive the vaccine.

COVID-19 Vaccine Eligibility Checker

COVID-19 Boosters

A booster dose of the COVID-19 vaccine provides added protection for people who have completed their 2-dose primary course more than 3 months ago.

Third doses are for severely immunocompromised people aged 5 years and over as part of a 3-dose primary course. It is recommended to have the third dose 2–6 months after the second dose to remain up to date. Read more about third doses for severely immunocompromised people.

Getting a booster dose will provide an extra layer of protection against COVID-19.

To be considered "up-to-date" with COVID-19 vaccination, you must have had all the doses recommended for your age and health needs. 

Read ATAGI's statement on defining 'up-to-date' status for COVID-19 vaccination


  • Over 16 years of age
  • 3+ months since second COVID-19 vaccine dose.

Read more about Boosters here.

Additional Information

For more information on COVID-19 vaccinations, please visit the Queensland Health COVID-19 Vaccine Information site or call 134 COVID (13 42 68).

Vaccine Clinics throughout the North West region

Vaccination locations

There are several ways to book an appointment to get the COVID-19 vaccine:

  • General Practitioner-led respiratory clinics
  • Selected General Practices
  • Aboriginal Controlled Community Health Services
  • Selected Community Pharmacies

Visit the Western Queensland Primary Health Network website for further information and locations.

Get COVID-19 Ready Resources

COVID-Ready Resources

With our borders open, COVID-19 will begin to circulate in Queensland, despite our high vaccination rates.

Now is the time to Get COVID-Ready.

Wherever you live, whatever your health conditions and whatever your vaccination status, you’ll be cared for. If you test positive for COVID-19, you will receive COVID Care at Home (PDF, 834 KB) or COVID Care in Hospital (PDF, 1 MB) depending on your health conditions and symptoms.

Most people with COVID-19 who are fully vaccinated (two doses) will only get mild symptoms. You will be able to be cared for and recover at home. You might be treated over the phone (via phone call or video call) by a health worker, a doctor or a hospital staff member.

Click here to get COVID-Ready.

Getting COVID-Ready

Now is the time to Get COVID-Ready. This page shares some useful resources and information like what to have in stock at home if you test positive and what care will be available to you and your family.

Find out the easy steps you can take here.