The North West Hospital and Health Service (HHS) is pleased to announce the installation of the Angel Eyes camera system in the Special Care Nursery (SCN) at Mount Isa Hospital.

Parents of sick or premature babies often face the heartache of being unable to be with their little ones around the clock. Extended family members may also be limited in their visits due to the baby’s health status or immune system vulnerabilities.

The new Angel Eyes camera system allows parents to view their baby remotely, providing peace of mind and connection even when they cannot be physically present.

Using any internet-enabled device, parents can access live video feeds of their baby, receive photos, and get message updates from the hospital. The system allows parents and families to maintain a visual connection with their baby 24/7, no matter where they are.

Angel Eyes is a secure, live-streaming video system designed specifically for neonatal intensive care units and special care nurseries.

This technology has been adopted by hospitals worldwide to support families during often stressful and isolating times, improving emotional wellbeing and parental bonding, especially for families who live far from hospital facilities.

Executive Director Nursing and Midwifery, Karen Slater, encourages families to embrace the technology for emotional wellbeing.

“Babies can stay in the Special Care Nursery for extended periods, sometimes weeks or even months, which can be incredibly challenging for families juggling other children, jobs, and responsibilities at home,” said Ms Slater.

“The ability to see their baby in real time will significantly boost parents’ confidence. It helps them better understand and bond with their baby’s behaviours and needs and supports families to manage their multiple responsibilities with greater wellbeing.

“Angel Eyes technology is a vital connection for families during difficult times, reducing anxiety and helping parents feel involved in their baby’s care even when they can’t be at the hospital.”

Special Care Nursery Manager, Jo La Spina, highlighted the importance of this technology for North West remote families.

“We care for a large number of families from remote areas who travel to Mount Isa for birthing and neonatal services, and so this technology is a crucial step in easing some of the emotional and financial burdens for family members that can’t visit the hospital but still want to see their newest family member.

New mum Ashlee shared her experience:

“The technology is super helpful and more people should know about it. It’s been so helpful to see my baby when I’m at home — it really eases the worry, and it actually helps my body learn what my baby’s needs, for instance pumping is easier if I’m able to see and hear him.”

While the Angel Eyes system provides important connection, families are still encouraged to visit their baby as often as possible. Face-to-face time remains vital for bonding and learning how to care for their newborn.