We manage your personal information in line with:

  • Information Privacy Act 2009 (Qld)
  • Information Privacy and Other Legislation Act 2023 (Qld)
  • Hospital and Health Boards Act 2011 (Qld).

Information we collect

When you visit our website, we collect some information automatically. We keep this information in our internet access logs.

Cookies

We use cookies to understand how people use our website. Cookies help us identify your browser, not you personally.

You can manage cookie settings through your browser.

We allow trusted third-party providers to use cookies to give us reports on website usage.

Logs and usage data

When you visit our website, we automatically collect:

  • your IP address, browser type, and operating system
  • the site you came from
  • pages you visit and documents you download
  • date and time of your visit.

We use this data to:

  • improve your experience
  • understand how people use our site
  • gather statistics
  • improve services
  • investigate technical issues.

Personal information

Personal information includes anything that can identify you, like your name, email address, or phone number.

We only collect, use, or share your personal information:

  • with your consent or the consent of someone you’ve nominated
  • for the purpose you provided it.

We may use your information to:

  • provide health and wellbeing services
  • support your treatment and follow-up care
  • assess applications for services or benefits
  • communicate with you and gather feedback
  • conduct research to improve healthcare outcomes.

Sharing your information

We may share your personal information with:

  • your GP or other healthcare services to support your care
  • your nominated family member, spouse, or guardian
  • others, if you’ve agreed or if required by law.

We never sell, trade, or rent your personal information for marketing. You can ask us not to share your information at any time.

Emails, messages and feedback

Messages you send to us, including emails and feedback, are treated as public records under the Public Records Act 2023 (Qld).

Our support team may read and share your message with other Queensland Health teams to improve services.

We try to respond to questions and feedback, but may not reply to every message.

Read more about how we treat your feedback.

Protect yourself from scams

We’ll never ask for payment or bank details by email or SMS.

If you receive a suspicious message:

  • don’t click links or open attachments
  • contact us directly to check.

Email communication with health professionals

Some services offer email as a way to communicate about your care.

Not all services use email. Your healthcare professional will let you know.

Email isn't for emergencies. Call Triple Zero (000) or contact your GP.

Email also doesn’t replace appointments or telehealth.

Consent

If you choose to use email:

  • your healthcare professional will record your consent
  • you’ll confirm your email address
  • you can withdraw consent anytime.

Risks of using email

  • Emails may go to the wrong place or be intercepted
  • Emails may go to spam or junk folders
  • Staff may not read or reply immediately
  • Emails may be stored, forwarded, or printed
  • Admin staff may manage emails on behalf of clinicians
  • Employers or email providers may access emails

We take reasonable steps to protect your information, but we can’t guarantee email security.

What can be sent by email

Your healthcare professional will explain what’s appropriate. This may include:

  • appointment details
  • test information
  • a summary for your GP (with your consent).

Appointment details may also be sent by text message (SMS).

If you email your health professional, include:

  • a clear subject line, like 'appointment' or 'advice'
  • your full name, date of birth, and patient record number (URN), if known.

Avoid sending sensitive medical information by email.

Keeping your email safe

You’re responsible for:

  • protecting your email account and password
  • updating us if your email changes
  • telling us what information you don’t want sent by email.

Your healthcare provider isn’t responsible for breaches caused by you or others.

Encrypted emails

We send emails in encrypted format. You’ll receive instructions on how to open them. If you have trouble accessing an encrypted email, contact the clinical service that sent it.

Body worn cameras (BWCs)

Security officers and environmental health officers may wear body worn cameras (BWCs) that record video and audio.

BWCs are clearly visible and used to promote safety and accountability.

Footage may be shared with police, lawyers, or courts if needed and when lawfully required.

Where BWCs are used

  • Hospitals and health centres
  • Tobacco retailers, vape stores, and other regulated locations

Why we use BWCs

  • Monitoring safety risks
  • Recording interactions for investigations
  • Collecting evidence for enforcement or review
  • Ensuring compliance with the Tobacco and Other Smoking Products Act and Medicines and Poisons Act

Environmental health officers will let you know when recording is taking place.

How we store and protect information

We store information in:

  • document and records management systems
  • cloud storage
  • browser storage and cookies.

We only keep information as long as needed for its purpose. All data is stored on secure Australian servers and protected under the Information Privacy Act 2009 (Qld).

We use security measures to prevent:

  • unauthorised access
  • loss or misuse
  • alteration or disclosure.

Your choices and rights

You have the right to:

  • access your personal information
  • request corrections or updates
  • ask us not to share your information
  • opt out of marketing communications.

Read more about access to information.

Links to other websites

Our site may link to other websites. Their privacy policies may differ, so we recommend reviewing them.

Changes to our privacy statement

We may update this privacy statement to reflect changes in our practices or legal obligations.

Data Breach Public Notifications

Details of any public notifications required under section 53(1)(c) of the IP Act 2009 will be published here.

More about privacy

For more information you can read our privacy plan [PDF 617.54 KB] or read the Queensland Health Privacy Policy.

Contact us

You can contact our privacy officer to access or correct your personal information, or to discuss how we handle it.

Last updated:   October 2025

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