How to give feedback

You can give feedback by talking to our staff during your care, or contacting our consumer liaison officer.

How we treat your feedback

  • We share compliments with our staff and areas where the feedback is about.
  • We consider all suggestions and take action where we can.
  • We review complaints and we'll let you know about any decisions or actions we take.

All complaints are confidential. We don’t link them to your health record, and they won't affect the care you're getting.

You don't have to give us your contact details, but if you don't, we won't be able to respond to you.

Learn about your privacy and how we keep your information safe.

Making a complaint

You can make a complaint if you're not happy with our services. You can also make a complaint for someone else if they agree.

Before making a formal complaint, we recommend you talk to the staff looking after you. You can also talk to the manager of the health service you're at.

When you make a complaint, we'll let you know we've got it within 5 days. We’ll then review your complaint and let you know the result within 35 days. If we need more time, we'll let you know.

If you're not satisfied with the way we handle your complaint, you can contact the Office of the Health Ombudsman.

Raise concerns about a patient's health (Ryan's Rule)

If you're worried that someone in hospital is getting sicker or not getting better, you can use Ryan's Rule to get help.

Learn more about Ryan's Rule on the Queensland Government website.

Patient experience surveys

After your hospital visit, we might ask you to fill in an online survey about your experience.

You'll get a text message (SMS) with a link to the survey.

Last updated: October 2025

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